Dynamic businesses need a diverse range of IT hardware, software and services to effectively deliver their own products and services to their clients. We have a contract with each of our clients to provide a set of services tailored to meet their specific IT requirements, but we have also partnered with leading technology companies to allow us to procure and provide a wide range of hardware, software and services to complement that core contract.

To quote just one example of this, we can provide Domain Name Management as an additional service to our existing clients only. We do not offer this as a stand-alone service. We have reseller agreements with four of the main domain name companies to allow us to provide competitively-priced Domain Names covering all registries.

We are a Nominet Channel Partner.

IT Action has the proven capability to deliver simple and complex IT projects of varying size. IT Action’s wealth of experience in such projects makes it a safe pair of hands for such work.

Examples of recent projects delivered by IT Action for its clients include:

“One of IT Action’s clients asked it to plan, cost and subsequently implement a surecure, international MPLS based network infrastructure between its London HQ and its Indian back office based in Mumbai.

IT Action successfully implemented this project within both the planned timescale and budget.

This MPLS implementation is different from most in the IT Action directly manage the MPLS connectivity rather that by an ISP (Internet Service Provider) as is normally the case.

This direct approach to the MPLS implementation allows IT Action to deliver to the client the very high SLA (Service Level Agreement) that the company absolutely requires for this very business critical element of how the company delivers its services to its clients.”

“IT Action has recently completed a major relocation of the primary UK firewall for a leading bank’s global trading operation. The move was required following the bank’s strategic decision to outsource their entire IT support operation to a large telecommunications/IT services organisation.

The relocated firewall is a twin-sited highly available system. IT Action was chosen to complete the move because it was able to demonstrate the necessary technical skills and experience within the banking sector to complete the project successfully.

IT Action worked closely with the client and the new outsourced service provider to ensure that the migration to the new system was completed on time and without interruption.”

  “IT Action has successfully commissioned a full disaster recovery site for a major online betting company. IT Action was involved throughout the project, completing research into suitable options for the disaster recovery data centre location, and undertaking all work to install and commission the DR servers and supporting infrastructure.

This was a very successful project completed within a very tight timescale. IT Action’s client now has the ability to switch data centres instantly, in the event of data centre or internet service provider outage or any other major disaster.”

As your business grows and evolves, inevitably your IT strategy must evolve with it. At IT Action, our strategic and technical advisory team works with clients to identify opportunities for improvement, to plan for the future and to manage change. We help senior decision-makers to identify how technology can improve business performance, ensuring that IT strategies are aligned with commercial and business objectives.

We advise on IT investment decisions, helping busy clients to budget and plan for the future with confidence. Typical organisational challenges we assist with are:

• Advising on integration challenges following a merger.
• Assisting clients to make best use of their business data.
• Helping organisations to increase efficiency via enhanced productivity and reduced costs.
• Assisting clients in the IT aspects for any proposals they need to submit to their prospective clients.

Open Source Web Application Development

Open source web application development team at IT Action will work in sync with your web-presence requirement to develop and enhance the web based CMS (Content Management System) for your organization.

CMS can be modified for multi-purpose usage:

• Dynamic Website
• Knowledge Sharing Website
• Social Networking Website
• eCommerce Website
• Personal / Organisation Blog
• Academic Portal / Website
• News Portal / Website
• eLearning Portal / Website

CMS can also be built for smart phone / mobile phone compatibility. As a result, better reach is achieved with the target audience and increases the usability and reachability of your organization’s web presence.

IT Action Enterprise will provide you with complete design, development & support, from conception of your idea of business website to its hosting, maintenance & digital marketing.

SEO

Search Engine Optimization (SEO) is the process of improving the visibility of a website or a web page in search engines via the "natural" or un-paid ("organic" or "algorithmic") search results. SEO is done to optimize your business’s web presence to top search results, for the keywords specific to your business niche.

SEO team at IT Action will work on 3 step process to help your organization gain and profit from visible web presence.

Website analysis & reports:

• Site Optimization Rate Report
• Keywords Report
• Page Elements Report
• Competitors Report
• Keyword Content Report
• Site Load Time Report
• Keyword Statistics Report
• Search Engine View Report
• Keywords Suggest Report

Website optimisation:

SEO team at IT Action will re-define the source code of your business website and optimize it to achieve good rankings in search engines for keywords specific to your niche. The optimization is done in step-wise manner as per the reports generated after website analysis.

The website optimization planning document called “SEO Success Steps Report” is designed after analysis of above reports. “SEO Success Steps Report” is followed to define and execute the website optimization process for your business.

Digital Marketing

In the current times, interactions with customers are done increasingly via social communities & email communication. This is achieved via establishing the “Digital Brand” for your business in successful social community websites like Facebook, Linked-In, MySpace and Twitter.

Digital marketing team at IT Action will work on latest trends and internet communication technologies to define the digital marketing strategy and services for your business / organization.

Digital Marketing services from IT Action include:

• Digital Marketing Strategy
• SEO (Search engine optimization)
• Google Ad-words/PPC Advertisements
• E-mail Marketing
• Online PR
• Content Development
• Social Media & Online Branding
• Website Analytics
• Online Video
• Mobile website
• Digital Commercials & Banners
• Micro-Site Development
• Toolbar Development
• Facebook Application Development

You may also choose from any one or combinations of the following for your business website:

• Open Source Web Application Development
• SEO Reports
• SEO (includes SEO Reports)
• Digital Marketing

Full IT Support is essential for the smooth running of your business. All too often IT Support is purely Reactive with a helpdesk of engineers who await your call to be told of your problem which they either fix remotely or by coming on site.

At IT Action we believe that this is just the first of four building blocks of a full IT Support operation. The other building blocks are Proactive, Infrastructure Management, System Strategy.

IT Action’s Full IT Support is:

Reactive

• Help Desk
• Remote Problem Analysis and Resolution
• On-Site Support and Emergency Response

Proactive

• 24x7 System Monitoring
• Anti Virus Protection - Fully Managed and Monitored
• Data Backups - Fully Managed and Monitored
• Out of hours full system patching and updates
• Business Continuity and Disaster Recovery Options

Infrastructure Management

• Regular Services Reviews
• Full system technical audit/asset register and documentation
• Best of Industry Practises
• One Stop Procurement for all hardware and software needs

System Strategy

• Equipment / Software life cycle and budget planning
• Full IT Trend/Technology Awareness for your business benefit

Help Desk

We provide unlimited support over the phone or via email. Our Help Desk service provides an instant response from highly trained support professionals whose priority is to deliver quality, timely and professional service. We have incident management resources in Ahmedabad, India, allowing us to combine multi-skilled technical support specialists into a single team that provides true 24x7 support.

Remote Problem Analysis and Resolution

Our engineers are able to analyse and resolve over 90% of client issues remotely, ensuring continuity of service, increasing productivity, and reducing the need for costly on-site visits.

On-Site Support and Emergency Response

To ensure the ongoing reliability of client systems our engineers conduct regular scheduled visits to client offices, carrying out routine maintenance and upgrading systems. Our engineers also work on-site to resolve critical issues that cannot be resolved remotely.

24x7 System Monitoring

We use best-of-breed technologies to proactively monitor the integrity, stability and availability of our clients' critical IT systems. Our monitoring system produces a variety of alerts whenever a problem occurs, allowing proactive problem resolution - many issues can be resolved remotely without the client being aware. You get peace of mind from knowing we are constantly monitoring your critical systems, 24x7. Moreover, if you wish to be informed of a major overnight issue with systems/office, we can contact you when it happens so that you have the option to get to the office earlier to bring your systems up in conjunction with our engineers prior to the start of the working day.

Anti Virus Protection - Fully Managed and Monitored

Protection from viruses is now an essential part of IT systems. IT Action fully monitors and manages all aspects of your virus protection system right from ensuring a industry strength anti virus system is in place right through to ensuring virus pattern updates are successfully happening.

Data Backups - Fully Managed and Monitored

Data loss is a massive threat to business, 80% of business who suffer a big data loss do not survive for longer than a year. IT Action proactively checks and ensures all backups are successful on a daily basis and will complete regular restore tests to ensure the system is fully functional.

Out of hours full system patching and updates

Having non patched or updated software is a big threat system reliability and security. IT Action completes scheduled remoter out of hours (4:30am to 8:30am weekdays and Saturdays) system patching and updates as a standard part of it’s support offering.

Business Continuity and Disaster Recovery Options

IT Action offers a range of Business Continuity and Disaster Recovery Options to suit your business’s needs and budget. These range from off site, datacentre based remote backups right through to full, business continuity solutions.

Regular Services Reviews

Communication is an essential part of a full IT support offering. IT Action ensures client expectations are met by having regular Service Reviews. These offer the chance for service improvement as well as ensuring client systems are well matched to the business requirements put upon them.

Full system technical audit and documentation

IT Action will undertake a full technical audit of your IT infrastructure. From this is will complete a full software and hardware asset register which is essential to the understanding of your IT infrastructure. This, along with IT Action generated online documentation of your systems, will enable full quality IT support of your systems.

Best of Industry Practises

IT Action completes all its work according to current best of industry practises.

One Stop Procurement for all hardware and software needs

IT Action can procure all of your IT requirements. IT Action has a very open approach to supplying IT hardware and software to its clients. We find that our clients want a ‘One Stop’ approach to procurement. IT Action can fulfil this and can do so on a cost plus basis. IT Action’s business model is around the supply of best quality IT Support only and not hardware and software supply.

Equipment / Software life cycle and budget planning

IT Action will work with its clients to maximise the IT assets that they have and to maximise IT benefits to the clients business. This involves planning the life cycle of these assets on an ongoing basis and ensuring that this planning best fits in with the businesses budget requirements.

Full IT Trend/Technology Awareness for your business benefit

IT is always changing, different IT fashions and trends come and go. IT Action works with its clients to ensure that their clients make the best opportunity for their businesses out of the latest technologies and trends whilst ensure clients do not change with the fashion just for fashion’s sake.

The main building blocks of our IT support offering is its proactive nature. Through our 24/7 monitoring systems an our regular onsite visits, we normally solve problems before our clients are aware of them.

To back the proactive nature of our support we run a UK based helpdesk that is manned by professionally qualified and experienced IT support staff.

This helpdesk provides unlimited office based support (8.00am to 18:00pm weekdays). We already know your service is fully operational through our monitoring systems we do not charge or measure the support calls that come into our helpdesk during office hours.

In addition to this, we at IT Action understand that there are occasions where business critical IT support issues happen out of hours such the all important sales meeting and you cannot access email etc. IT Action has available its 24/7 manned helpdesk for business critical events and a guaranteed immediate response to business critical issues.

Clients can raise support issues either via our web portal, by email or by telephone. Once raised, this support issue will be track via our online call handling system right through to its resolution.

The remote monitoring of client systems and proactive alerting of potential issues before they become critical is a key component of IT Actions Dedicated / Managed Service Approach.

Our Help Desk and service teams have constant access to an automated monitoring and alerting system which produces a variety of alerts whenever a problem occurs, allowing proactive problem resolution. Our monitoring system is highly available, based in two separate locations and utilising multiple internet bandwidth providers. As well as monitoring client systems, the system also constantly monitors itself and all other IT Action infrastructure for failure or issues.

IT Action's engineers receive alerts from the monitoring system via email, pagers or SMS message. They can also view the status of client systems in real-time using colour-coded monitor screens customised for the requirements of each system. As well as capturing failures or issues, we can track system capacity and performance, and use a variety of troubleshooting and diagnostic tools for remote problem analysis and resolution.

You get peace of mind from knowing we are constantly monitoring your critical systems, 24x7.

IT Action Ltd is a Nominet Channel Partner.

Below are the key terms of our contract in relation to Nominet domains (.uk, .co.uk, .org.uk, .me.uk).

Nominet Domains - Renewal & Expiry 

All domains are renewed on an annual basis. We will invoice you for all your domain renewals and any other chargeable domain transactions at least every six months. The invoice will be emailed to the email address on the account, and it is the registrant’s responsibility to make sure their contact details are up to date. If you do not wish to renew a domain please make sure you contact us a minimum of 35 days before your domain expires by emailing support@itaction.co.uk. Unless requests to the contrary are received, all domains are renewed automatically approximately 7 days before the domain name expires.

If you request that you no longer wish to have your domain name renewed by us, it will be left to expire and all services we provide regarding that domain name will be suspended. Your domain name will then go into a 30 day protected period, after 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period. If you change your mind and still wanted to retain your domain name, you still can and at the original renewal price. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar by Nominet. IT Action Ltd will not guarantee the renewal of a domain name after this happens.

Nominet Domains – Transfers Out

If you no longer wish to carry on with your contract with IT Action Ltd, please email us no less than 30 days before your services are due to be renewed. IT Action Ltd will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in IT Action Ltd ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.