IT infrastructures are pivotal to the success of every financial services business. They are relied upon to power mission critical applications, enable communications, and facilitate the distribution and storage of critical data throughout the enterprise.
We know that when a problem with your IT infrastructure occurs, nothing is more frustrating than having to deal with someone who does not understand your problem, or who does not have the relevant information to hand to resolve the issue - especially in an emergency situation.
That's why IT Action has built a service organisation that provides immediate access to the knowledge and expertise you need for rapid and accurate resolution of service issues, regardless of scope or severity.
Service Components
All businesses have unique IT support requirements, so IT Action offers a complete portfolio of flexible and responsive support services to ensure the continued availability of our clients' critical IT systems. Although tailored to the individual needs of each client, our services are all founded on IT Action's Dedicated Service Approach and draw upon the expertise and resources of our entire service organisation:
IT Action provides unlimited support over the phone, via email or through our dedicated client support portal. Our Help Desk service provides an instant response from highly trained support professionals whose priority is to deliver quality, timely and professional service. We have incident management resources in both London and Ahmedabad, India, allowing us to combine multi-skilled technical support specialists into a single team that provides true 24x7 support.
We utilise best-of-breed technologies to proactively monitor the integrity, stability and availability of our clients' critical IT systems. Our monitoring system produces a variety of alerts whenever a problem occurs, allowing proactive problem resolution - many issues can be resolved remotely without the client being aware. You get peace of mind from knowing we are constantly monitoring your critical systems, 24x7.
IT Action's engineers are able to analyse and resolve over 90% of client issues remotely, ensuring continuity of service, increasing productivity, and reducing the need for costly on-site visits.
To ensure the ongoing reliability of client systems our engineers conduct regular scheduled visits to client offices and data centres, carrying out routine maintenance and upgrading systems. Our engineers also work on-site to resolve critical issues that cannot be resolved remotely.
All IT Action data centres are resilient and highly secure. They feature the very latest carrier class infrastructure, including multiple levels of 24x7 security, stable high-capacity power supplies, fire protection, in-house support and environmental controls.
IT Action relies on a number of Tier 1 internet backbone carriers such as Level 3, MFN, Tiscali and Cogent to maintain the highest possible levels of availability and performance, guaranteeing uninterrupted connectivity service for our internal support infrastructure and our clients' systems. We use multiple Tier 1 carriers to interlink our support centres in London and India, so we are able to provide highly reliable and cost-effective 24x7 support.
To complement its management and support services, IT Action offers a broad range of technology and integration consulting services, helping clients to develop optimal IT infrastructures to support their businesses. |
