Since 1999 IT Action has provided affordable yet corporate quality IT support and services to Small and Medium Businesses (SMBs) in and around the London area. We provide SMBs with a fully managed IT solution, working in partnership with our clients’ own IT resources or acting as their IT department, assuming full responsibility for managing and supporting their systems.
Focus on your business, we’ll focus on your IT
IT Action puts you back in control of your technology so you can focus on your business. We provide you with a complete solution, tailored to cater to your unique requirements and budget, and backed up by flexible support contracts available at affordable fixed monthly costs.
‘One-Stop-Shop’ Support for All Your IT
IT Action's 'One-Stop-Shop' full-service approach means we can procure, install and manage your IT systems and internet connectivity so you can focus on your business.
Our SMB solutions include every aspect of IT support:
- Hardware - we procure and maintain your desktop and office servers
- Software - we audit and manage all your software licenses
- Security - we protect your systems from viruses and backup your data
- Support - 24x7 helpdesk support and proactive system monitoring
- Internet Connectivity - ADSL broadband provision and connection monitoring
Complete IT Support
Our standard SMB services offer the level of support normally enjoyed by only the largest corporations.
Professional helpdesk support
We provide a highly professional helpdesk support facility, giving you immediate access to highly trained IT support specialists for friendly help and advice.
We log and track all support calls using rigorous systems and procedures to ensure efficient issue resolution. Most problems can be fixed remotely without the need for additional disruption.
- Helpdesk support is fully inclusive
- Most problems can be solved instantly
- The Helpdesk is backed by online call handling and tracking systems
Remote system management
We solve problems promptly to meet agreed service levels by remotely accessing your desktop and working with you to resolve any issues. This remote support capability is fully secure, allowing you to share your desktop with our engineers so they can easily diagnose issues and provide speedy resolution with minimal interruption to your business.
We also use the remote access facility to perform daily 'health checks' on your systems, and to carry out our regular daily procedures for ensuring all is well.
24x7 Monitoring
For those customers who have opted for 24x7 Managed Services and Solutions, we monitor systems 24 hours a day, 7 days a week, using our own enterprise standard monitoring and alerting systems. We will call you to fix major problems, bringing an end to those Monday morning IT headaches.
Because we monitor the health of you systems on a 24x7 basis, we know instantly when any of your critical systems have issues. Our standard monitoring service gives you peace of mind through:
- Pro-active support - we know about problems the moment they occur
- Around the clock service - no unexpected surprises
- Maximum business continuity - problem resolution always available
SMB IT Solutions
Security Services
We understand that your business depends on the quality and availability of your critical data. That’s why our SMB solutions include data backup and security services as standard, tailored to meet your individual business needs. Our data security services include:
- Fully managed onsite tape backups - we implement and manage a structured daily backup process to ensure your data is on tape as well as disk
- Fully managed offsite backups - our online backup solution backs up your data to our London Docklands data centre on a daily basis. This is a fully managed service - we handle everything
Virus Protection
Your system security and protection against virus attack is critical. To protect your systems we maintain the highest standard of virus protection using corporate quality anti-virus software. All our SMB IT solutions include automatic protection against virus attack.
We will also protect you from internet abuse and ensure the highest levels of internet security across your systems. Our internet security services include:
- Managed anti-virus and anti-spam
- Managed internet security and protection from abuse
ADSL Services
As well as working with a range of leading internet connectivity suppliers, IT Action also directly provides ADSL broadband services at highly competitive rates.
We can tailor our IT support solutions to provide you with a complete range of internet connection services, from simple ADSL provision to fully monitored and managed connections.
Affordable, Fixed Costs
IT Action's SMB support solutions are provided for a fixed, monthly fee. There are no additional or hidden costs.
Because our SMB business model relies on fixed monthly fees, we pass on no additional costs for equipment and software. We aim to provide exceptional support, so we focus on delivering service performance that surpasses all expectations and is always cost-effective.
We can also arrange leasing for capital expenditure at competitive rates to spread any upfront costs.
Monthly fees are all inclusive and predictable so you are able to manage your IT support costs easily and efficiently. |
